In our next installment of our Vlog series, Michael Halpern, president and founder of MuniReg LLC discusses a recent situation generating negative headlines (“Homeowner faces city fines after suspected DWI driver damages house”) and optics.

What lessons can be learned?

Following procedure is a given but what if it doesn’t make sense, or you are dealing with the exception to the rule?
For example, mailing citations to “last known address of the homeowner” doesn’t work if the last address is the subject vacant property!
Or when homeowners get “legalese” letters from banks warning of foreclosures and think they’ve already lost the property. Why cant the front of the envelope/top of the letter say “Stay in your property” etc?