In a recent PA Times article for the American Society for Public Administration, titled “Enforcement versus Education: Two Hats – One Mission” Thomas E. Poulin, PhD, emphasizes that effective code enforcement requires wearing two hats: the strict enforcer and the compassionate educator. Beyond issuing penalties, inspectors who explain why codes exist help residents internalize safety standards, reduce violations, and strengthen communities. Enforcement sets the rules, education ensures they’re understood. Together, they fulfill the mission of protecting and serving.
To view the article, please click here.